Terms and Conditions

1. Rentals include all pertinent cables and operating system software, unless otherwise specified. The lessee assumes responsibility for the care and return of these items.

2. The lessor will provide delivery and pickup of the equipment at an additional fee, please see our delivery rates. The lessor will provide common carrier delivery orders at the carrier cost. The lessee is responsible for return of the equipment and the return common carrier charges.

3. Dates of rentals shall begin from the time the equipment leaves the premises of the lessor and shall not end until rentals are returned to the lessors' premises. Any part of a day will be charged at the full day rate. Specifically, the transit days by the carriers are to be considered as days of rental. The calculation of days may be adjusted by the lessor when earlier delivery and later pick up is for the sole convenience of the lessor.

4. Payment for one month or the initial period is due prior to the rental. Payment for additional time in excess of one month is due prior to the beginning of the following month or renewal period, whichever is sooner. Payment can be made by Master Card, Visa, Discover, American Express, check or by cash. A charge of 1.5% per month (18% annum) will be charged on payment 10 days in arrears. Past due accounts may be turned over to legal and/or collection services. Lessee is responsible for reasonable legal/collection fees as prescribed by law. A $300.00 surcharge will be assessed to any overdue accounts taken to small claims court.

5. Notice of defect. Unless lessee gives notice within 24 hours of receipt of equipment, it is presumed the equipment was delivered in good working condition and the lessee accepts equipment for use.

6. Identification labels provided by the lessee shall not be removed from equipment.

7. Security deposit. The lessor has the right to request a security deposit of up to 60% of the retail list price of equipment rented. The lessor requires a Master Card, Visa, Discover or American Express number to be kept on file as a form of deposit.

8. Loss. Lessee shall bear the entire risk of loss or theft, damage or destruction for any cause whatsoever. In the event of loss or damage, lessee will pay the retail list price to the lessor of an equivalent replacement.

9. The lessee will reimburse lessor for any damages above reasonable usage.

10. The lessor will not sell equipment from a rental.

11. The lessor will be responsible for maintenance of equipment keeping the equipment in proper operating condition.

Computer Rental Related

1. The lessor assumes no responsibility for "viruses" or the integrity of data of any hard disk, diskette, or other piece of hardware or software.

2. The lessor can include a limited number of software packages, that are only rented with computer systems. The lessor is not responsible for any data integrity difficulties or software related problems. The lessee agrees to abide by the licensing agreements in all respects, in particular, not to make unauthorized copies of software.

3. The lessor will meet the hardware configuration specifications of the lessee. It is the responsibility of the lessee to determine the hardware configuration needs to operate software and perform desired tasks. Upon providing the hardware as stated above in proper working order, the lessee is obligated for payment.

4. Lessee will be responsible for cost of expendable supplies including but not limited to printer ribbons, printer toner, paper and disks.

5. The rental charge does not include software tutoring, consulting, set up or related services as part of the basic rental. These may be contracted for by arrangement on a time charge basis in 1/2 hour increments.

Video Conferencing Related

1. On-site rentals of video conferencing equipment assumes that the lessee has secured the installation of operational ISDN service, properly configured for video conference use. VTC will in no way be responsible for ISDN availability unless agreed between VTC and lessee in advance.

2. VTC will take no responsibility for the quality of network ISDN service.

3. VTC will provide testing of rented video conferencing equipment over the provided ISDN network prior to the scheduled conference. If ISDN network does not allow for proper use of equipment, it shall be the lessee's responsibility to correct network issues. Lessee will incur no charges for local, simple set up, successful connecting, and tear-down testing. Extended testing (greater than 1 hour exclusive of travel time) or re-testing may result in appropriate charges.

4. On-site rental of equipment will be accompanied by a qualified video conference technician for set up, trouble-shooting, tear-down, and explanation of equipment operation. VTC operation of equipment throughout the video conference will constitute operation labor, and will result in appropriate labor charges.

5. VTC bears no responsibility for charges incurred related to ISDN service usage.


EMERGENCY SERVICE AND SUPPORT

VISUAL TECHNOLOGIES IS A FULL SERVICE SUPPLIER. EACH ORDER IS CONFIGURED BY TRAINED TECHNICIANS TO YOUR SPECIFICATIONS. WE WILL PROVIDE YOU WITH DELIVERY OF WORKING EQUIPMENT, HOWEVER, WE NORMALLY DO NOT PROVIDE TRAINING, SOFTWARE SUPPORT OR INSTALLATION TO A NETWORK. IF YOU ARE EXPERIENCEING DIFFICULTIES, YOU MAY CALL OUR OFFICE - 7:30AM - 5:30PM M-F. IF YOU NEED EMERGENCY SERVICE AFTER THESE HOURS PLEASE CAL (315)423-2000 AND LEAVE A MESSAGE AND OUR TECHNICIAN WILL ATTEMPT TO CONTACT YOU. IF YOUR DIFFICULTIES ARE DUE TO SOFTWARE, CONFIGURATION OF EQUIPMENT OR OPERATOR ERROR, YOU WILL RECEIVE 5 MINUTES OF FREE TELEPHONE SUPPORT. ADDITIONAL SUPPORT, SERVICE BY TELEPHONE OR ON-SITE SUPPORT WILL BE BILLED AT THE APPROPRIATE TECH SUPPORT RATE INCLUDING TRAVEL TIME.